Help & FAQ

A valid driver's licence (held for at least 1 year), ID or passport, and a credit or debit card. For international renters, an international driving permit may be required.

Yes. Free cancellation is available before your rental starts. Log in to your account and go to My Bookings, or call +27 11 979 5087. You can modify dates, vehicle, or pick-up location — changes may affect the rate depending on availability.

Our unlimited km rate lets you drive as far as you need with zero excess — an industry-first. Perfect for long trips, road trips, and one-way rentals. No hidden fees for distance.

Yes. All CarRent rentals include 24/7 road assistance. Call us anytime for breakdowns, accidents, or emergencies. We are here whenever you need us.

Yes. You can pick up at one branch and drop off at another. Select a different drop-off location in the booking widget for a quote. One-way fees may apply depending on distance.

Log in to My Bookings and select your booking to extend. Extensions are subject to availability and may have different rates. You can also call +27 11 979 5087 to extend over the phone.

We accept major credit and debit cards (Visa, Mastercard). A security deposit is required at pick-up. Payment is taken when you collect the vehicle.

Yes. Additional drivers can be added at the branch for a small daily fee. Each driver must present a valid licence and meet our age requirements.

We have branches at major airports and cities across South Africa. Visit our Branches page to find a location near you, with addresses, contact numbers, and opening hours.

Yes. Save up to 35% with our long-term rental plans — from one month to a year. Visit our Long-Term Rental page for discounted rates and flexible terms.